Policy Guidelines

Shipping & Return Policy

Everything you need to know about order dispatch, delivery timelines, and our strict non-refundable purchase policy.

Section 01

Order Dispatch & Delivery Timelines

Order Processing

All orders are verified and dispatched within 24 to 48 business hours after payment confirmation.

Standard Delivery

Domestic shipments typically arrive within 5 to 7 business days depending on destination logistics.

Section 02 — Important Notice

Strict Non-Refundable & Final Sale Policy

ALL PURCHASES MADE ON HEAVEN HOME ARE STRICTLY NON-REFUNDABLE.

At Heaven Home, we are committed to delivering premium-quality home and kitchen products. To maintain the highest standards of quality and hygiene, all orders are considered final once they are confirmed.

We do not accept returns, cancellations, exchanges, or cash refunds after an order has been confirmed or dispatched, except in cases where the product is received damaged, defective, or incorrect.

Before placing your order, please carefully review the product description, dimensions, specifications, color, features, and images to ensure the product meets your requirements.

By completing your purchase, you acknowledge and agree to this Non-Refundable & Final Sale Policy.

Section 03

Transit Damage & Exchange Exceptions

While purchases are non-refundable, your satisfaction and peace of mind are guaranteed. In the rare event that an item arrives physically damaged or defective due to transit:

  • You must notify our support team within 48 hours of delivery.
  • Provide clear unboxing photographs and video showing the shipping label and damaged area.
  • Once verified, Heaven Home will issue a free product replacement or repair at zero extra cost.
Section 04

Delivery Addresses & Re-Routing

Customers are responsible for providing complete and accurate shipping details at checkout. Address updates cannot be guaranteed once dispatch has occurred. Packages returned to us due to incorrect addresses or repeated missed delivery attempts may incur re-consignment fees.

Have Questions About Your Order?

Our logistics support team is ready to assist you with tracking updates, delivery scheduling, or damage exchange queries.